Personal Developer Instance dev311998 offline (502 Bad Gateway) since 2026-11-09 ~12:10 CET

[SebastianB70142]

Hello, my Personal Developer Instance dev311998 (release Australia) has been unreachable since 2026-11-09 around 12:10 CET. The instance URL returns 502 Bad Gateway. In "Manage my instance" the status shows "Offline"; clicking Refresh briefly shows "Refreshing instance…" and then returns to "Offline". I have not released or reset the instance because it holds active project work. Is there a known issue, or can someone restore/wake the instance? Thank you.

[Dr Atul - LNG]

PDI Maintenance and Availability

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

• Wait for maintenance to complete and your instance to become available again.

• Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose. @SebastianB70142  @kh_safal 

[Aditya_hublikar]

Hello @SebastianB70142 ,

Nowdays this is common issue faced by multiple users . My PDI also went to Offline since few days . But dont worry in rare situation pdi dont get back online . We can just keep some patience for while . Always keep in mind if you are doing any business requirement task on pdi then always takes its backup even if task is in progress or completed so it will help in such situations . Unfortunately  there is no any solution  for this .

You can also refer this servicenow admin ressponses 

https://www.servicenow.com/community/developer-forum/pdi-dev443121-offline-502-snow-adc-no-wake-opti...

https://www.servicenow.com/community/developer-forum/my-developer-instance-is-offline/m-p/3614836/hi...

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya

[Tanushree Maiti]

Hi @SebastianB70142 

This is now a known issue now and randomly user's PDI is getting offline for maintenance work and the PDI team has not yet provided an ETA for its resolution.

Backend maintenance is currently in progress in your PDI, and your instance will be up and running once the maintenance is completed.Wait for the instance till it is up if you do not have any urgent work .

As mentioned in the Community Admin’s response in the : PDI offline  thread, the team is proactively coordinating with the PDI team to resolve the issue as soon as possible, given that direct support for PDI is not available.

If you have urgent work, in that case , you can leverage using  related Lab instance  Else Release your instance and request for new (Australia).