Personal Developer Instance stuck in Hibernating/Waking-up state

[jampanivino]

Hello Team,

My Personal Developer Instance (dev222155) has been stuck in the Hibernating/Waking-up state for more than 24 hours.

The Developer Portal displays the following message:

"Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now."

The Wake Instance button is disabled, and the Release Instance and Reset & Wipe Instance options are also unavailable.

The instance history shows that the latest upgrade to Zurich Patch 10 completed successfully, so there are no failed upgrades.

Could you please check the backend status of my instance and help restore it?

Instance Name: dev222155

Thank you.

[Dr Atul G- LNG]

Hi @jampanivino 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti]

Hi @jampanivino 

ServiceNow is working on it to resume all affected PDI 

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Since 23rd July'26 morning , many community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .