Personal instance is offline for days

[ShuRiseUp2023]

Hi community,

My PDI has been offline for days. I got an email saying I need to re-active my PDI before 10/9 midnight. I login to my account on 10/8 and tried to wake up my PDI but it shows "instance is offline. Please check again in a few minutes". And at that top of the page shows "Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.". Today is the 3rd day.  Does anyone know what's going on? What shall I do? Where can I reach out for help?

Thank you.

[Dr Atul G- LNG · Accepted solution]

Hi @ShuRiseUp2023 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[ShuRiseUp2023]

Thank you Atul G, I have learned to keep backups for my apps using Github. Recently I'm not so active with my PDI. Probably that's the reason. It seems nothing else I can do at my end. 

Thanks again. 

[Dr Atul G- LNG]

No mate. not you or me can do anything here.

[ShuRiseUp2023]

Finaly my PDI is available again. Just got notification seconds ago.