Personalize List does not work

MiY
Tera Contributor

 

I have a form screen in the alm_facility table showing Tasks in a related list.
However, when a user without a role tries to change a column in the related list by the following procedure in the Personalize List, the change is not reflected.

(1) Select the Peronalize List button on the related list.

MiY_1-1697507822938.png

 

(2) Add a column to be displayed.

MiY_0-1697507738703.png

 

(3) It is not reflected. The same columns as (1) are still displayed.

MiY_2-1697507922241.png

 

Other related lists can be changed in Personalize List.
Why is this? Please let me know how to resolve this issue.

10 REPLIES 10

Harish KM
Kilo Patron

Hi @MiY Did you try clicking reset to column button ?

Regards
Harish

MiY
Tera Contributor

@Harish KM 

Thank you for your response.
I am unable to press the Reset to columns default button.

Ankur Bawiskar
Tera Patron

@MiY 

Is this happening with only 1 user?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

Thank you for your reply!

No, all no role users.

admin users can refrect personalize list.