Personalize List does not work

MiY
Tera Contributor

 

I have a form screen in the alm_facility table showing Tasks in a related list.
However, when a user without a role tries to change a column in the related list by the following procedure in the Personalize List, the change is not reflected.

(1) Select the Peronalize List button on the related list.

MiY_1-1697507822938.png

 

(2) Add a column to be displayed.

MiY_0-1697507738703.png

 

(3) It is not reflected. The same columns as (1) are still displayed.

MiY_2-1697507922241.png

 

Other related lists can be changed in Personalize List.
Why is this? Please let me know how to resolve this issue.

10 REPLIES 10

Harish KM
Kilo Patron
Kilo Patron

Hi @MiY Did you try clicking reset to column button ?

Regards
Harish

MiY
Tera Contributor

@Harish KM 

Thank you for your response.
I am unable to press the Reset to columns default button.

Ankur Bawiskar
Tera Patron
Tera Patron

@MiY 

Is this happening with only 1 user?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

Thank you for your reply!

No, all no role users.

admin users can refrect personalize list.