PIR for normal incidents

[vidhya_mouli]

We have a requirement to make PIR (post incident report) to be available for normal incidents.

I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the PIR report available in the SOW for agents. How to do this?

[vidhya_mouli]

This is a requirement from an elite customer. They will not get like 100 incidents in a day. They will get like 1-2 incidents in a month. So they want to do PIR after every incident.

I am looking for a way to display the PIR report on the Workspace, so that agent can publish it and download the PDF version of it.

[Dr Atul G- LNG]

Best approach:

• Create a task and use a template with 2–3 questions, and use it as the PIR.

• Add a validation that all tasks must be closed, because if you get a PIR from MIM, you need to maintain a lot. Using a task is quicker and easier.

Task name: PIR
Body:

• What went well

• What didn’t go well

@vidhya_mouli