Planned Maintenance Templates

[davidglover]

Hi,

I am following along in the wiki here and setting up a Planned Maintenance schedule. I installed the Plugin and included the demo data.

Once I get to step 6.7 " In the Schedule Templates related list, click Edit. The Edit Members slush bucket displays all of the service order, work management, and facilities request templates defined using any of the following applications" my slush bucket is empty.

When I navigate to Product Catalog > Templates there is no entry for Work Order Templates or Product Catalog > Product Model > Facilities Request Templates.

Lastly, if I click New under Schedule Templates to build a template, I get the message "There are no applications installed!   Either install a Service Management application or create a new one."  

Thoughts on what I'm doing wrong?  

Thank!

David

[Michael Fry1]

Step 6.1 Create a maintenance plan.

Looking at your screen shot, I don't see any maintenance plans in the other related list.

[davidglover]

Hi Michael.Fry,

I went through the guide again but received the same results.   Below are some additional screenshots.   I also re-added the plugin logged in as "admin" just in case something failed to get loaded under my named account but that did not have an effect.

Work Order Templates & Facilities Request Templates are missing from the Navigator.

Screenshots of attempting to add the template.

If I click "Edit Members" the slush bucket is empty.

Thanks,

David

[Michael Fry1]

Thanks for the screen shots. Followed along and get the same error. Reloaded Service Management plugin, same error. I'd suggest you open HI ticket for support to look at this.

[davidglover · Accepted solution]

This issue "resolved itself".   I went in a few days after I posted this and was able to get past the broken screen above.   I am not sure if someone from the ServiceNOW Developer program fixed it or if a script that runs once a day fixed it.  

Regards,

David