Planned start /end date should be editable for admin and Group A in all states

Anupriya_11
Tera Contributor

Hi Team ,

I have a requirement where the Planned Start Date and Planned End Date should be editable in all states for Admin users and members of Group A . For users who are not part of Group A, these fields should be editable only when the record is in the New state on On change form ,.

Could someone please assist with how to achieve this

 

Thank you

12 REPLIES 12

Dr Atul G- LNG
Tera Patron

Hi @Anupriya_11 

Technically, it’s doable. You would need to write a Business Rule (BR) that checks or adds the ACL. But from a funcational and process perspective, it’s not correct.

When a change gets approved, the dates should not be modified. If you change the date after approval:

  1. You are bypassing the change confirmation process.
  2. You are disregarding the other approvers who have already approved the change.
  3. You make the reports unstable and biased because the dates have been altered after the fact.

Following the proper flow: if a date needs to be changed, the approver must first reject the change, and then the date can be updated and resubmitted for approval.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Could you possibly explain your approach, @Dr Atul G- LNG? How can a BR check or add ACL? 

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Answers generated by GlideFather. Check for accuracy.

Hi @Dr Atul G- LNG,

I can see that you are active in other threads, could you please elaborate bit on your post earlier? Could you possibly show me how can I add ACL from a business rule, I want to learn it.

Thanks

_____
Answers generated by GlideFather. Check for accuracy.

Hi @GlideFather 

 

I think you may have read it incorrectly. I did not say to add ACLs inside a Business Rule or vice versa. I said to either use a Business Rule or add the appropriate ACLs.

Also, for your information, I’ve been busy with knowledge at Vegas and was only replying to a few questions that appeared at the top of my mailbox. So sending reminders wasn’t helpful.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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