Platform Analytics Dashboards and Reports Not Visible to ITIL/Dashboard_Admin Users After Australia

[tilekarnilesh]

Hi Team,

After upgrading our instance to the Australia release, we are facing an issue where Platform Analytics dashboards and reports are not visible to users with `itil`, `dashboard_admin`, and `pa_viewer` roles.

Issue Details:

* Dashboards and reports are visible for `admin` users only.
* Non-admin users are unable to open or view dashboards/reports after the upgrade.
* Roles tested:

* `itil`
* `dashboard_admin`
* `pa_viewer`
* Instance upgraded to: Australia

Please check attached screenshot. 

Thanks in advanced.

[Tanushree Maiti · Accepted solution]

Hi @tilekarnilesh 

Its a known issue as per https://www.servicenow.com/docs/r/release-notes/australia-all-other-fixes.html

Analytics Data API

PRB1967291

After an upgrade, Platform Analytics reports and dashboards aren't able to viewed by users

Analytics Data API

PRB1967291

After an upgrade, Platform Analytics reports and dashboards aren't able to viewed by users

Refer: KB1578131 Platform Analytics Migration Center guidelines and troubleshooting  

Probable fix: Migrate your Core UI dashboards, reports, and analytics assets to Platform Analytics using the Migration Center.  steps are given in KB.