Platform Analytics Migration Center

Khanna Ji
Tera Guru

3 hours ago

Is it mandatory to move to new Platform Analytics in Zurich?

 

Can we wait for another release like Australia or Brazil?

 

Platform Analytics Migration Center Documentation is not that clear and doesn't mention what happens if we don't migrate.

 

 
 
 
 
 
 
 
 
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Dr Atul G- LNG
Tera Patron
Tera Patron

3 hours ago

Hi @Khanna Ji 

Based on my experience, if the migration isn't done, there’s a risk of losing access or needing to compromise reports and dashboards as part of legacy support. ServiceNow strongly encourages migrating to the latest version.

I'm not 100% sure whether we can delay the migration for another one or two releases, so I'm looping in Mark here, who has more detailed knowledge on this."

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kaushal_snow
Mega Sage

3 hours ago - last edited 3 hours ago

@Khanna Ji ,

 

My understanding from ServiceNow docs is that while the migration to Platform Analytics is not yet absolutely enforced by Zurich, the plan now is to progressively shift everything over, and once you upgrade to Zurich (or if you skip it, Australia) ServiceNow intends to auto migrate assets rather than let core UI dashboards remain indefinitely, so waiting too long risks losing compatibility, support, or access to new features....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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jonsan09
Giga Sage
Giga Sage

2 hours ago

Per KB1709387 - Platform Analytics Migration in Xanadu Release (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709387) it states the following: 

Starting with the Xanadu release, new ServiceNow instances will rely solely on platform analytics, meaning traditional reports and dashboards will not be available. This change affects newly provisioned instances in the following ways:

  • No Report menu or modules
  • Performance Analytics is now under Platform Analytics Administration
  • Dashboards (Self-Service > Dashboards) redirect to platform analytics instead of using the pa_dashboards table

Note: Upgraded instances will retain the reporting menu, Dashboard, and Performance Analytics functionality unless migrated to Platform Analytics.



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