Playbook concept in csm

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dilip123
Tera Contributor

‎10-16-2023 03:34 AM

How to use playbook in case table?

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Sandeep Rajput
Tera Patron
Tera Patron

‎10-16-2023 03:46 AM

@dilip123 ServiceNow team has shared a very detailed documentation on utilising Playbooks in Customer Service Management, please refer to this URL https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer... to know more about it.

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Sandeep Rajput
Tera Patron
Tera Patron

‎10-16-2023 03:46 AM

@dilip123 ServiceNow team has shared a very detailed documentation on utilising Playbooks in Customer Service Management, please refer to this URL https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer... to know more about it.