Playbook Field Limitaton - Not able to add more than 12 fields in form layout section

[ar-mi]

I am not able to add more than 12 fields in a single form layout section in the playbook. If 12 fields are added in the form, the playbook section opens and shows the fields to the user to fill with mark as complete and update buttons but if I add more that 12 fields, the playbook section disappears  and only those buttons remain. We can still access the fields in a popup when we click on the mark as complete button or update button. Is this a ServiceNow limitation or some configuration is needed?

[Ankur Bawiskar]

@ar-mi 

seems to be a platform limitation

This subflow is used to render the playbook "User Form" activity and it takes only max 12 inputs

So this clarifies why only 12 fields are allowed

Workaround: You need to try this, I haven't tried that

1) create a copy of this subflow and add more inputs

2) create a copy of the User Form activity definition'

3) associate the new subflow with the new version of User Form

4) then use that new User Form activity definition in your playbook

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏