Playbooks - Show List of Records Activity issue

[SNNoob]

Hi!

Trying to add Show List of Records - out-of-the-box activity in my playbook in my DEV instance. I can get it to nicely show the records that I want in the activity itself, in Service Operations Workspace, so that part is fine.

However, with the OOB action, there is a button called "Open List" that comes with it. That does nothing when I click it in SOW, does not open anything. Via the test function in Playbook Designer, info text appears saying "

Open List The selected <table name> list will be displayed to the user." But when actually running the activity in SOW, it does nothing. Have tried different setting in Playbook Designer but can't figure out why this does not work.

Anyone have idea on how to get that button to work as intented? Thanks!

[Nan Yang]

@SNNoob Hi, have you figured this out? We're currently facing the same issue. 

[MaxMixali]

Hi you can try to  create a List UX Page for the table you want to open.

Hope that can help

Steps:

1.Go to UI Builder

2.Open Service Operations Workspace

3.Create a New Page → Template: Data → List

4.Bind the table via URL parameter, e.g.

•/list/<table>?sysparm_query=…

5.Add “List” contribution layout

6.Publish the workspace

Then update the playbook to pass:

table_name = <your table>

sysparm_query = <your filters>

Now, clicking Open List will navigate to that page.