ServiceNow sends out emails to release developer instances that have been inactive for a certain period of time. This is to ensure that resources are efficiently used. Here are some steps you can take to prevent your developer instance from being retired: 1. Regularly Use Your Instance: ServiceNow typically retires instances that have not been used for a certain period of time. To prevent this, ensure you log in and use your instance regularly. 2. Upgrade Your Instance: Upgrading your instance to the latest release can help, but it does not guarantee that your instance will not be retired if it remains inactive. 3. Backup Your Data: If you have important data or configurations on your instance, make sure to back them up. You can use update sets or the XML export functionality to backup your data. 4. Reactivate Your Instance: If your instance gets retired, you can reactivate it by logging into the developer portal and requesting for it to be reactivated. However, note that any data or configurations on the instance may be lost. 5. Request for Extension: If you know you will not be able to use your instance for a while, you can try contacting ServiceNow support to request for an extension before your instance gets retired. Remember, the main trigger for instance retirement is inactivity, so the best way to prevent it is to regularly use your instance.
