Plugin installation problem

[SoudarapuN]

Hello All,

          While attempting to install the Content Management plugin (com.glide.cms) in my company's ServiceNow instance, I am encountering an issue where it shows "Plugin details not found." This plugin is required for installing the Connected Workplace application, so I need assistance in understanding the cause of this problem. What could be the issue?

[Mark Manders]

Are your instances entitled for that plugin? You can check the ServiceNow store to see what's wrong. 

Also: I have been creating numerous cases with NowSupport lately about apps/plugins that just aren't found or suddenly have dependencies, preventing any updates. So it could very well be that this one simply also has an issue. 

I assume you did a new sync before you tried installing?