PM reporting fields to be enabled based upon CI fields

[KandulaGeet]

Hi Team,

Could you please help me where can I find the fields and in which table these fields refer to.

This initiative aims to enhance ServiceNow's Problem Management capabilities by enabling the extraction and reporting of crucial data related to Product Portfolio Name, Business Service (Labelled as Squad), Product Portfolio Owner, Portfolio Technical Area Lead, and Vendor Information.

Above requirement is for List view/while reporting on problem management tables but NOT on problem form.

AC2: Data in this field needs to be pulled from CI fields, for case- where only “offering” field has value and Configuration Item field is blank Offering value’s Product Portfolio Name, Business Service (Labelled as Squad), Product Portfolio Owner, Portfolio Technical Area Lead, and Vendor Information needs to be pulled ELSE

always pull these required filed values-based Configuration Item value

[Dr Atul G- LNG]

Hi @KandulaGeet 

You need to find out the parent field which hold this information. Liek is it so coming from Service or other field. Better reach out to your platform dev they can help you about these. 

The only thing is you need to find the parent field which in on or not not form of prb but hold these values. 

[KandulaGeet]

Hi @Dr Atul G- LNG 

Could you please guide me how can I dot walk through PPM module.



Thanks & regards,

Geethika.

[Dr Atul G- LNG]

My friend, I dont have PPM set up. Better talk to your platform admin/ dev team to guide you.