Password Encryption of attachment to be sent through email

jkhanddh
Tera Contributor

‎09-18-2024 07:22 AM

Hi everyone,
Please help me regarding this - 
1. How to get attachment from a record
2. Send that attachment through an email to target audience
3. The attachment needs to be made password protected
4. To do this through email

Help would be appreciated

Best Regards
ServiceNow Enthusiast

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Anantha Gowrara
Kilo Sage

‎09-18-2024 08:16 AM

Hi @jkhanddh , ServiceNow doesn't support attachment encryption for external attachments and custom option may be tricky like using MID server to load your attachment and retrieve it from server by embedding password encryption, alternative you can try below and see if that works.

1) Encrypt the attachment of record using OOTB option(see below link)

https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/administer/workspace/task/wor...

2) Create flow designer and use "Get Attachment" action to get attachment from record and attach it to email.

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