Policy Exception overview in workspace is missing

Tadz
Tera Guru
Tera Guru

Hi

 

Our Policy Exception overview in workspace is missing in one of our instance.

Where should we start checking?

Tadz_0-1737702870123.png

 

See highlighted in the screenshot.

 

 

1 ACCEPTED SOLUTION

No I haven't, But I have figured it out already. 

From the "Overview Page default" variant in UI Builder.

I checked the UX Screen condition and found a script querying "

sn_grc_workspace_risk_page_configuration" table and found the difference that it is missing on our development instance. I don't know why its missing. but when i tried to import it for the dev instance for the policy exception table. now it is working.
 

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4 REPLIES 4

Mark Manders
Mega Patron

Which instance? Where in the release cycle is this instance? If it's on the first or last, it's easier to check, because the first will probably have some changes not yet deployed to the next one(s) and if it's the last, it will probably need some updates. If it's in between, someone probably forgot to do something they should have done).

Did you check on the differences between plugins/update sets?

Are all (store)apps up to date?

Has this just been noticed while it was there before, or has it never been checked?

Are the instances on the same version/patch?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Its one of our development instance. Upon checking compliance workspace plugins is on the latest version.
Not sure where else to check because it is OOB and its missing.

So of all of my things to check, you checked if the app was on the latest version. What about all of the other things? 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

No I haven't, But I have figured it out already. 

From the "Overview Page default" variant in UI Builder.

I checked the UX Screen condition and found a script querying "

sn_grc_workspace_risk_page_configuration" table and found the difference that it is missing on our development instance. I don't know why its missing. but when i tried to import it for the dev instance for the policy exception table. now it is working.