Pop up message on approval checkbox

cgedney
Giga Guru

2 hours ago

I have been asked to pop up a message when a user clicks the approval checkbox on a request item. I have searched, but I cannot figure out how to do that.

REQITEM_Approval_Checkbox.png

Any help is VERY MUCH appreciated. 

Thank you, Charles

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Ankith Sharma
Giga Guru

an hour ago

Hi @cgedney 

 

Even I was working on a custom project and thought of doing the same, but unfortunately this isn’t something ServiceNow supports out of the box. The approval checkbox in the Approvers related list is a list-level action, not a form field, so it can’t be intercepted with a client script, UI policy, or popup message. There’s no supported way to trigger a confirmation dialog when a user clicks that checkbox.

 

The recommended approach is to control approvals using UI Actions (Approve / Reject buttons) where you can show a confirmation popup, or to use a Business Rule on sysapproval_approver to enforce validation (for example, requiring comments) and block the action with an error message if needed.

 

If you find this useful, kindly mark it as Accept as Solution and Helpful.

Regards,
- Ankit
LinkedIn: https://www.linkedin.com/in/sharmaankith/

 

 

 

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