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Calling an AI Agent from Virtual Agent Topic

mayankchaturved
Tera Contributor

3 weeks ago

As mentioned, I want to invoke an AI Agent which I developed in the AI Agent Studio in a Virtual Agent Topic.

According to the official documentation, we have to use "AI Connector" Utility and choose "AI Agent" option from "Choose custom skill" drop down. Like so (this screenshot is from SN docs):

mayankchaturved_1-1761953257642.png

However, when I tried to replicate the same, there's no option of "AI agent" in the drop down. Here's the screenshot from my instance:

mayankchaturved_4-1761953374182.png

 

Is there any alternate way of doing this? I'm on Yokohama version.

 

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warren_chan
ServiceNow Employee
ServiceNow Employee

2 weeks ago

Which documentation are you referring to?

 

You should be able to turn on AI agent display for your conversational assistant (NAVA), and as long as your AI agents are a selected skill for the conversational assistant, it should be discoverable/invocable.

 

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-ag...

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