Calling an AI Agent from Virtual Agent Topic

[mayankchaturved]

As mentioned, I want to invoke an AI Agent which I developed in the AI Agent Studio in a Virtual Agent Topic.

According to the official documentation, we have to use "AI Connector" Utility and choose "AI Agent" option from "Choose custom skill" drop down. Like so (this screenshot is from SN docs):

However, when I tried to replicate the same, there's no option of "AI agent" in the drop down. Here's the screenshot from my instance:

Is there any alternate way of doing this? I'm on Yokohama version.

[warren_chan]

Which documentation are you referring to?

You should be able to turn on AI agent display for your conversational assistant (NAVA), and as long as your AI agents are a selected skill for the conversational assistant, it should be discoverable/invocable.

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-ag...

[Salvatore Carus]

Sorry @mayankchaturved , I’m experiencing issues when invoking the AI Agent from a topic using the AI Connector: the agent seems to never complete and does not return control to the Virtual Agent. Can you help me?