Pop up to confirm cancellation

[shristy2]

Hi All,

I have the requirement that : On the incident form their is incident status code as cancelled.

When the user clicks on that i want a pop up saying : " Do you want to cancel this incident " and two buttons should be their i.e., Yes or no.

If user clicks yes the ticket should get cancelled and if he clicks no then it should remain in the same page.

Kindly provide your input.

Regards,

Shristy

[Gurpreet07]

Hi Shristy,

This could be done in following steps.

1. Create an onChange Script for 'Incident Status Code' field

2. Display a new GlideDialog window using script .

3. The Dialog window should point to a UI Page having these two buttons.

4.   Return false if user select 'No' else return true.

[Gurpreet07]

Here find more about GlideDialog Window

GlideDialogWindow API Reference - ServiceNow Wiki

[raveena2]

Hi Shristy,

You can write a onChange() client script for that field you should check the value of list is cancelled or not.

You can add the confirm('message to be displayed ') for the popup

Regards,

Raveena Bhatia

[srinivasthelu]

Hi Shirsty,

You need to write a onchange client script on the incident status field with confirm box. With something like below

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

  if(g_form.getValue('u_incident_status_code')=='what ever the status code value for cancel replace it')

  {

  if(!confirm("Do you want to cancel the ticket"))

  g_form.setValue(oldValue);

  }

    //Type appropriate comment here, and begin script below

}

Thanks

Srinivas