Pop up to confirm cancellation

shristy2 · ‎04-14-2016

Hi All,

I have the requirement that : On the incident form their is incident status code as cancelled.

When the user clicks on that i want a pop up saying : " Do you want to cancel this incident " and two buttons should be their i.e., Yes or no.

If user clicks yes the ticket should get cancelled and if he clicks no then it should remain in the same page.

Kindly provide your input.

Regards,

Shristy

raveena2 · ‎04-14-2016

Hi shrishty,

Try this code

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

var value = g_form.getValue('incident_state');// field name
if(value==12) // field value
{
if(confirm("Do you want to cancel"))
{
g_form.save();
}
else
{
g_form.setValue('incident_state',oldValue);
}

}
}

Regards,

Raveena Bhatia

PS:Mark this answer as correct or useful or hit like

View solution in original post

shristy2 · ‎04-14-2016

Hi srinivas ,

Iapplied your code ,popup is working but when i am checking the ticket again the ticket is not cancelled so help me with this.

It should actually get cancelled when the person clicks on cancel and ok.

Regards,

Shristy

Mihir Mohanta · ‎04-14-2016

Hi Shristy,

In the OOB confirmation box you wont get "Yes",and "No" button.You can get "Ok" and "Cancel" button there.

Thanks,

Mihir

Mihir Mohanta · ‎04-14-2016

Hi Shristy,

1.Create a on change client script on the state field.

2.Call a GlideDialogWindow from that script when state change to cancelled.In the GlideDialogWindow call a ui page which has two buttons yes and no.

3.Set value in the state field when user selects yes /no accordingly.You can set value directly from the client script of the UI page.

Please mark it as Helpful/Correct according to its impact.

Thanks,

Mihir

shristy2 · ‎04-14-2016

Hi Mihir,

I created a client script confirm cancellation :

Kindly help me with the glide dialogue window?

Regards,

Shristy

Gurpreet07 · ‎04-14-2016

you need to specify the field name where you want to set the old value

g_form.setValue('field_name',oldValue) ;