Populate assignment group based on catalog item RITM by using Flow in Flow designer
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2 weeks ago - last edited 2 weeks ago
Hi ServiceNow Devs,
I've a requirement to populate the assignment group based on catalog item RITM, all catalog items are using same variables.
But different assignment group is used for all catalog items. There are 18 catalog items RITM mapped to different assignment group, but variables populate are common for all catalog items.
How to approach by using flow in Flow designer?
Regards,
Nikhil
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2 weeks ago
Hi @NikhilKumaK
You can use if clause to check the item on RITM and based on this you can update the record through flow action to update the assignment group with code or pills.
Please let me know if it helps you. you can accept it as solution and mark it as helpful.
Thank You!!