Populate request with cat item name in flow designer

[Wasdom_Kung]

Hi,

I currently have a script that auto-populates the description fields on a request depending on what is selected in multiple items - to make this more dynamic, I want to use one flow for multiple items, and use the existing script to update the request field with the relevant item chosen.

I've tried multiple ways of retrieving the catalog item name field but can't get it to work - this is my current script below.

The variable itemName is supposed to have the catalog item name value passed for display.

Hopefully someone can help. 

var ritmSysId = fd_data.trigger.request_item.sys_id;

var rec = new GlideRecord('sc_req_item'); 

rec.get(ritmSysId);

var variableDisplayValue = rec.variables.is_this_for_a_new_or_replacement.getDisplayValue();
var itemName = rec.cat_item.name();

return 'Equipment Request - Telecoms: ' + variableDisplayValue + ' ' + itemName;

[Ankur Bawiskar]

Hi,

use this

var ritmSysId = fd_data.trigger.current.sys_id;

var rec = new GlideRecord('sc_req_item'); 

rec.get(ritmSysId);

var variableDisplayValue = rec.variables.is_this_for_a_new_or_replacement.getDisplayValue();
var itemName = rec.cat_item.getDisplayValue();

return 'Equipment Request - Telecoms: ' + variableDisplayValue + ' ' + itemName;

Regards
Ankur

[Wasdom_Kung]

The variable is returning as undefined when I try this for itemName

[Community Alums]

Does this work:

rec.getDisplayValue('cat_item');

Or, you could use the data pills:

fd_data.trigger.request_item.cat_item.name;

Tim

[Wasdom_Kung]

I tried using the data pills but this would only work outside of the script - there was no way of me getting the display value for new or replacement so it would be lower case. It worked but not as I wanted.

I managed to get it working with the following:

var ritmSysId = fd_data.trigger.request_item.sys_id;

var rec = new GlideRecord('sc_req_item'); 

rec.get(ritmSysId);

var variableDisplayValue = rec.variables.is_this_for_a_new_or_replacement.getDisplayValue();
var itemName = rec.cat_item.name;

return 'Equipment Request - Telecoms: ' + variableDisplayValue + ' ' + itemName;