populate resolution code and notes in service now using business rule

[XYZ]

Hello Community,

I'm looking to populate resolution notes and codes using Business Rule in ServiceNow.

I tried business rule on before update condition on incident table

current.close_notes="This is testing";

It is not working.Please help here 

Thanks

[jaheerhattiwale]

@XYZ The code is correct. There might be something else which is removing the clode note. please check.

Please mark as correct answer if this solves your issue.

[ersureshbe]

Hi, what is your when to run condition and check the order of business rule. You use below option to configure the mentioned value instead of writing the script.

[XYZ]

Yeah..when status is resolved that's the condition 

[ersureshbe]

Hi, It's working fine for me. I doubt, your team written another custom code may it's blocking. Can you check any other code paralley running? I recommend to test the same in your PDI.

If helps can you mark as helpful or correct answer.