Populate Task number in Notification - Workflow

[Saridha_L1]

Hi Team,

I have created a notification through workflow. There I have to populate Task number.

I have tried with ${number} ,RITM is displaying, and tried ${task.number}- I Am getting Blank value. Can anyone help me please.

Regards,

Saridha.L

[kiruthika]

Hi Saridha,

Create Run Script Activity before that Notification Activity and store the task number to scrathpad variable then use it in the notification activity.

var grNum = new GlideRecord('sc_task');

grNum.addQuery('request_item',current.sys_id);

grNum.query();

if(grNum.next()){

workflow.scratchpad.taskNumber = grNum.number;

}

Notification Activity:

${workflow.scratchpad.taskNumber}

Regards,

Kiruthika Bala

[Claudette3]

Thank you for this solution as we were having the same issue.  

Out of curiosity, how would I format this if I wanted the displayed task number to be a link to the task?

[Saridha_L1]

Hi Kiruthika,

Thank you for your response.

I have tried the above solution. But it didnt work.

Regards,

Saridha.L

[ruzzty06]

Show a screen capture of your whole workflow. Maybe you don't have a task under your RITM.

[Saridha_L1]

Hi Rusty,

Please find the screenshot.

Regards.

Saridha.L