Popup an alert and make work notes mandatory when reassignment count is greater than 3 on incident

[Joshuu]

Hi All,

How to achieve this ?

Popup an alert and make work notes mandatory when reassignment count is greater than 3 on the incident form.

I have tried with ui policy but it is not properly working.

Please assist.

[Jayant_M]

Hi @Joshuu , 

You can use onChange or onSubmit client script with the code as given below

{

alert("count is 3");

g_form.setMandatory('work_notes',true);

}

Please mark my response helpful if it resolves your issue 

[Dr Atul - LNG]

Hi @Joshuu 

I checked this, It is making work notes mandatory but after saving the record.. in this case you may need to change the Save UI action to add this.

[Joshuu]

HI @Dr Atul - LNG ,

I am about to post this, what needs to be updated in the save UI action? also i have a condition where the reassignment count is more than 3.

[Dr Atul - LNG]

You need to update in Save UI action which run on Incident table, so that it make Worknotes mandatory before save.