Popup an alert and make work notes mandatory when reassignment count is greater than 3 on incident

Joshuu · ‎01-15-2024

Hi All,

How to achieve this ?

Popup an alert and make work notes mandatory when reassignment count is greater than 3 on the incident form.

I have tried with ui policy but it is not properly working.

Please assist.

Joshuu · ‎01-16-2024

Hi @Dr Atul G- LNG ,

It is working as expected now. I have created an after update business rule with the below conditions.

1) Reassignment Count greater than 3

2) Reassignment Count Changes

3) Assignment Group Changes

4) !current.work_notes.changes()

And added a message in actions tab.

Thanks & Regards.

View solution in original post

Danish Bhairag2 · ‎01-15-2024

Hi @Joshuu ,

What is the issue which u are facing in UI policy. Possible to share snip wht u have done till now?

I tried n it seems to be working for onLoad client script.

Thanks,

Danish

Joshuu · ‎01-15-2024

Hi @Danish Bhairag2 ,

If we use onload client script, it will give that alert whenever form loads isn't it?

I have just tried the below script which was given by Jayant. But the work notes is not getting mandatory before saving. also I need to look for reassignment count is greater than 3 condition.

Jayant_M · ‎01-15-2024

Hi @Joshuu ,

Try using onChange client script, it will work

Joshuu · ‎01-15-2024

It is not working @Danish Bhairag2 @Jayant_M .

Could you please check.

Joshuu · ‎01-16-2024

Hello All,

Could anyone please help me on this ?

Thanks.