Popup on Hover

[priyankapalaska]

Hi,

I want to know from where the window popup appear when we hover on info icon, see attachments:

Appreciate your quick response.

[amlanpal]

Hi Priyanka,

Sorry, but your attachment is not available to us.

Just for your information, the pop-up which comes up when we hover on the info/reference icon is the 'sys_popup' view of the particular table/form. For more details please find Customizing the Reference Icon - ServiceNow Wiki

I hope this helps.Please mark correct/helpful based on impact

[priyankapalaska]

Hi Amlan,

how we can edit that ? as on hover of change i want it to show short description of change.

[priyankapalaska]

[amlanpal · Accepted solution]

Hi Priyanka,

Yes you can edit that. To do so, please follow the below steps:

1. As the referred table is Change (change_request), please navigate to <your instance name>.service-now.com/change_request.do?sysparm_view=sys_popup.

2. It will redirect you to the change_request form with the sys_popup view. Then you need to Right click on the form header-->Configure-->Form layout and bring the fields into the Available slush bucket as per your requirement and save it.

I hope this helps.Please mark correct/helpful based on impact