Portal quick links widget - snc_external users unable to view images on thumbnails.

[M_iA]

As per the title, an internal user can view the images on the quick link, but an external user cannot.

The "portal quick link" widget is using the same tables as the employee center one for the links / images.

[Gangadhar Ravi]

Check if this is helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855835

[M_iA]

This is related to the document viewer in KB so unfortunaterly not relevant

[Gangadhar Ravi]

have you checked if there is any read ACL on attachment table causing this issue ?

[M_iA · Accepted solution]

I contacted hi who confirmed that this was a bug and that it would be fixed in a future release. They provided me with an xml which contained a new ACL.