Possible to add date created for attachments in CSM/FSM Configurable Workspace?

[maryellc]

Our users would like the date (added) to be displayed on the attachment on a case in the CSM/FSM Configurable workspace.

We know there is a solution to add it to the UI (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1343190), but our users' business process is to work from the CSM/FSM Configurable workspace.

A prior implementation partner told us this:  "Workspace components are part of a secured application within ServiceNow that cannot be edited or easily be swapped to another component.  This would be a rather large scale configuration, as this would be changing platform functionality itself."

Is there no solution for the workspace that wouldn't go against this (understood) 'no-no' change to platform functionality?

[thullurishalini]

Hi @maryellc 

To display the date created for attachments in the CSM/FSM Configurable Workspace without making extensive changes to platform functionality, you can use a UI Component Extension. Here’s a high-level approach:

1. Create a Custom UI Component:

   • Develop a custom UI component that fetches and displays attachment details, including the date created.
   • Use the sp-attachment component as a reference and extend it to include the date created.

2. Embed the Custom Component:

   • Embed this custom component within the Configurable Workspace using the UI Builder.
   • Ensure it replaces or supplements the existing attachment display functionality.

3. Use GlideRecord to Fetch Attachment Details:

   • In your custom component, use GlideRecord to fetch attachment details, including the date created.
   • Display these details in the desired format.

Example Code Snippet:

// Example of fetching attachment details
var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_sys_id', current.sys_id);
gr.query();
while (gr.next()) {
    var attachmentDetails = {
        name: gr.file_name,
        dateCreated: gr.sys_created_on.getDisplayValue()
    };
    // Add logic to display these details in your custom component
}