Possible to hide from popular items in SP?

John Vo1 · ‎04-09-2020

Is it possible to hide a popular item from popping up here? So if I don't want apple ipad 3 to not show up in the popular item is it possible?

rajneeshbaranwa · ‎04-09-2020

Best Practice would be to create a system property and store comma separated sys_id values of the to be hidden catalog items in this property.

Then you can add below one line of the code in Server Script of cloned widget. That is it. You are set.

Next time when you are asked to again exclude/include another catalog item , You just need to add sys_id of the catalog items in the property. No code change required.

View solution in original post

John Vo1 · ‎04-10-2020

I'm just trying each one to see best fit. I will test your recommendations and see how that works. I've created the variable and just need to place the widget on sp.

John Vo1 · ‎04-10-2020

What happens when create an incident is NOT a cat item. How can I hide that?

John Vo1 · ‎04-10-2020

yes I replaced it but my create incident still shows up

John Vo1 · ‎04-10-2020

Mark,

This will hide the cat items but what about if it's a create an incident that shows up under popular items? That's not a cat item right?

Mark Roethof · ‎04-10-2020

Yes that's also a catalog item. Sure a record producer, though actually record producer is extended from catalog item.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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