Developer

Automating Update Set scan for Instance Scan

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan is one of the most recent additions of new applications within ServiceNow. A powerful application with which you can interrogate your instance,...

Article

Multi-provider SSO with system properties.

In my work, we setup our instance to use SAML SSO in the multi-provider SSO with our company's IDP. Do we still need to enter values in these system properties:glide.authenticate.sso.saml2.idp_authnrequest_urlglide.authenticate.sso.saml2.idpOur SAML...

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Where is the Legal External Storage Core flow?

In the documentation for 'Workflows in Legal Service Delivery' it mentions "The Legal External Storage Core flow for storing documents in external storage systems is installed with Legal Request Management" but I do not have this flow in Process Aut...

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record producer field mapping

In my Record Producer, there are variables called as request type and request subtype. I have created them manually, when I am saving the record, those fields are not getting mapped to the request and request sub type field in backend table.However ...

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Set default font face in TinyMCE

Hello everyone, many ServiceNow developers have encountered the problem of why you can't change the default font size in tinymce (html fields). The default size is 8pt and there are several ideas, including a few articles from ServiceNow, one of whic...

Question

To data pills are wrong/duplicated when I apply template

In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two address...

Question

Confirgure Cell Context Menu in Project Workspace

Hello everyone, In the Project Workspace, when you open a project and go to the “Planning” menu, a table of subprojects and tasks appears. The component used for this view is “SN Task Planner 1.”When you click the context menu (three dots) in a cell—...

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ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

blog

RIDAC Record on Strategic Portfolio Workspace (SPW)

Hi all, As a business requirement, I want to populate the RIDAC records on Strategic Portfolio Workspace in ServiceNow. Also, while searching for this requirement, I've found one image in which the RIDAC record is clearly visible on SPW, but once I a...

Question

Use of Client script on MRVS

I have a requirement where a variable named country is present in MRVS and if the value of this variable changes to germany then few set of questions should populate on record producer. Additionally removing the row containing the country as germany ...

Question

upload pdf from servicenow to Third party application

I'm having trouble sending an attachment. Despite setting the attachment format to multipart/form-data, I still can't get it to work. Could you please briefly guide me on this? Content-Type: multipart/form-data; boundary=test--testContent-Disposition...

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Resolved! "Export to PDF" on Report that is a graphic (line chart, pie graph, etc.) does not work

To reproduce the issue I'm running into. Create a report that is graphical, then try to export it to PDF. In our instance, Service Now does generate a PDF, but all that's in it is a header and where the image should be, there's the following messag...

Question

In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have

In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have the cmdb_admin role, while keeping the rest of the tools visible. How can I achieve this?

Question

Error on Dashboard for only one user

Hi All, User is getting "This widget is a placeholder and will be replaced once a Report widget is created for it" error for most of the reports on a particular dashboard. But for other users its working fine.Please help me with what is this error an...

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Resolved! Decision Table getting blank

We are facing an issue with the Decision Table publishing process. After making and saving changes, when we publish the Decision Table, the entire table becomes blank and all configured choices and conditions are removed.

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