Possible to upload attachments without using record producers?

[C_dric Chen]

Hello, everyone.

I've been having troubles with record producers that involves reference fields, so I have to prepare myself to circumvent the record producers. Here's my question: Is it possible at all to create a new record with attachments (MS Office documents, PDFs, etc.) without going through any record producers?

Thank you in advance!

[Tony Chatfield1]

Hi, it is normally possible to create a new record directly on the table involved via the table form, IE tablename.form in the menu filter or /nav_to.do?uri=%2Fincident.do%3Fsys_id%3D-1, with attachments being added directly to the new record; but with no clear details of your configuration it is not really possible to respond to your question with specifics.

If you are having issues with your record producers reference fields, then a better solution might be to identify and resolve these issues. Perhaps you could share details so that the forum is in a better position to understand and assist.

[C_dric Chen]

I sure can.

When I was taking the ServiceNow training, I once created a record generator and a table. The "User" field in the record generator is mapped to the "User" column in the table, and both "User" fields use the "sys_user" table as their reference. The problem is: After I create a new record via the record generator and with the "User" field populated, the corresponding "User" field in the table/form would be empty. The problem would only disappear if I reconfigure the "User" field in the table by changing the column's type from "Reference" to "String".