Post button under worknotes not working properly in Self Service view

[Nayan Mule1]

I have a form where the post button under the worknotes is not working for anyone when the form is in Self Service view.

The table is 'Event  task' - sn_sn_recovery_event_task in the BCM module.

When I change the view to workspace , the post button is working and the worknotes get added succesfully. But, it's not working in selfservice view. The non admin users cannot change the view to workspace (need help in this as well)

Any help would be appreciated!

Thanks,

Nayan

[Ankur Bawiskar]

@Nayan Mule1 

is that an OOTB table?

any change was done on it?

Is that work notes field added on form view?

so button is visible but on click nothing is getting posted?

Any client script or UI policy is making work notes mandatory in self-service view?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nayan Mule1]

Yes, it's an OOTB table. 

The button is visible but it is not functional in the self service view.

I don't see any ui policy or client script which is making worknotes mandatory any where for the given table.

Thanks

[Ankur Bawiskar]

@Nayan Mule1 

is user able to see work notes field?

what happens when you click? any browser console error?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nayan Mule1]

Yes users are able to view the work notes field.

I tried debugging through the browser console -.Error thrown was 0

Instance was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.