Posting SLA repair on multiple incidents

Ballela Siva Te · ‎11-07-2024

Hi Team,

Is there a possibility to implement repair SLA on multiple incidents at once ? If so can you please let me know how can we do it

Regards,

Siva Teja B

Voona Rohila · ‎11-07-2024

Hi @Ballela Siva Te

Yes You can, As mentioned in your old post - You can multi select from list and click repair sla's button

or

If your ticket count is more then you can write a script and repair all incidents at once.

Refer below ServiceNow KB Article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720480

Try and let us know If it worked or not.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

View solution in original post

Ballela Siva Te · ‎11-07-2024

@Voona Rohila : Can you please answer

Voona Rohila · ‎11-07-2024

Hi @Ballela Siva Te

Yes You can, As mentioned in your old post - You can multi select from list and click repair sla's button

or

If your ticket count is more then you can write a script and repair all incidents at once.

Refer below ServiceNow KB Article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720480

Try and let us know If it worked or not.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Dr Atul G- LNG · ‎11-07-2024

Hi @Ballela Siva Te

Open task_sla.list

Select the required incidents

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG · ‎11-07-2024

Hi @Ballela Siva Te

Any thing wrong in my answer?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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