Pre-requisites required for TSM (Telecommunications Service Management)

Pranay Verma
Tera Contributor

Hello guys,

We want to implement TSM (Telecommunications Service Management).

So please tell me what all are plugins need to install for TSM.

Please help me out with this.

2 REPLIES 2

vinod39
Tera Contributor

For Telecommunications Service Management (TSM) in ServiceNow, you will need to install the following plugins:

 

TSM Core – The core framework for telecom management.

Telecom Orders Management – Handles telecom service orders.

Telecom Service Catalog – Provides a catalog specific to telecom services.

TSM Incident Management – Manages telecom incidents.

Telecom Inventory Management – Tracks telecom assets.

Telecom Billing Management – Manages telecom billing.

vpuente
Tera Contributor

Is this still correct?  I don't why I don't see a straight forward TSM install form the Application Portal.  Am I missing something?