Predictive intelligence- ServiceNow

[Alpha_K]

Hi All,

I have received a requirement in the incident Form to create a New category as " Password Reset" 

when category is password Reset then the sub category is given as 1. Active Directories 2.MFA .

Then type is also given as Password Reset.

when category is subcategory is selected as above then Four Fields should be visible on the form and it should be mandatory . The four fields are 1. Employee Number 2. User ID 3. Employee email 4. Manager name

when user fills in for the first time then save the record then it should go as read only.

I was able to bring it all these until record saved but after that predictive intelligence is changing the value of category and subcategory type based on the prediction .

How to exclude the particular category and subcategory.

I have checked the ML Solution related links --> Exclude option was not visible for me as the solution is already being trained and published.

Is there any other way that this can be exclude?

can someone please suggest whether  Predictive intelligence should be disable for this particular requirement?

[Alpha_K]

Hi @nityabans27 ,

Thankyou for the providing me suggestion . Currently  I am trying with  the Business Rule.

In the business Rule I have given the table as incident

when to run condition I have given before

In action section I have given 

but this br is not working.

can you please suggest is there do I need to change anything here?

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Also I went to solution definition of category where I do not have an option to either insert or stay or clone.

[Alpha_K]

Hi @nityabans27 ,

I have updated the Business rule when to run is before and update has been selected 

The trace which pi has updated will we be able to remove these two by any chance? only these two which PI has updated!