Predictive intelligence similarity solution

[Vedavalli]

Hi
We have OOB Similarity solution definition for similar incidents do we have any oob scripts for populating or showing similarity solution in incident form ?

[Vedavalli]

@Tanushree Maiti 
ok thank you if it's oob solution then we need not to do anything just if we open agent assist it'll show the similar incident option and we need to choose that.
is my understanding correct?

[Tanushree Maiti]

Hi @Vedavalli 

I think so. I got some different direction. Will try and if it works, share with you.

[Vedavalli]

@Tanushree Maiti 
you told in your project you did but we can't see now in agent assist