Predictive intelligence

siddharth1 · ‎04-25-2024

Hi everyone can someone suggest how can i get similar incidents and other similar dropdowns which is visible in backend on incident record but not in service operation workspace.

Dr Atul G- LNG · ‎04-25-2024

Hi @siddharth1

The 1st screenshots you shared is coming from Contextual search and if i understood correct, you need same in Agent Assit?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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siddharth1 · ‎04-25-2024

@Dr Atul G- LNG Yes Atul exactly

Dr Atul G- LNG · ‎04-25-2024

Hi @siddharth1

Have a look here:

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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