prevent change request closing without approvals
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‎01-27-2016 02:56 PM
I am new to being an admin for ServiceNow. We have been having an issue where our users are closing their change request even though it has not gone through the whole approval process. I am trying to find a way to prevent this from happening with the tool.
Is there a way from preventing the users from updating their change "State" from "Pending or Open" to "Close Complete or Close Incomplete" if the "Approval" attribute is anything besides approved?
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‎01-28-2016 05:42 PM
Thank you Brian. It works now!
Best regards,
Mickey Do
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‎01-28-2016 06:23 PM
Great! You're welcome. You can learn a lot about how things are supposed to work just by browsing through the OOB business rules to see how they have been structured.
Please mark as correct if that was your solution.
Thanks, and good luck.
-Brian
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‎01-28-2016 06:52 PM
There was no option for actions for me to mark as correct.
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‎01-28-2016 07:42 PM
No worries. Thanks anyways.
-Brian
