prevent disabling the System notification from preference setting
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7 hours ago
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4 hours ago
Hi @PrachiI ,
System Notification information is stored in the "sys_aggregate_preference" table. A new record is created if a user tries to disable notifications for the first time and the same record is used to track enable/disable status.
You can create a Business Rule or a Flow on this table to check if a record exists. If it does and the status is changing from true to false -> abort the operation or revert the value to true.
If a new record is being created and its value is set to false, -> abort the creation.
Ex:
Hope it helps if so,
Accept and hit Helpful if it helps.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
