Prevent multiple logins

[praneeth24]

How to prevent multiple logins with the same user id at the same time from different devices(computers)?

[Chuck Tomasi]

Hi,

You may be able to do this from the Login Installation Exit, or monitoring the event log for the 'login' event, or possibly under User Administration> Logged In Users.

Managing User Sessions - ServiceNow Wiki

Many users find it useful to be logged in from multiple devices. Can I ask what the business requirement is here?

[praneeth24]

It is to prevent the users from sharing the credentials and login to the system more than once at a time

[Chuck Tomasi]

Hi Praneeth,

I understand the requirement. This sounds like a policy issue more than a technology one. Yes, you can do this in ServiceNow. The question is, is that the BEST way to do this.

Perhaps you need to establish a policy that says "We have identified an issue where users are sharing credentials. This is against our company's security policy. To help identify potential security breaches, rour manager will be notified when your login is used from multiple locations."

This establishes the expectation and then you can run a report on the event log to see when people are logging in/out and if there are conflicts. Use that to notify a person's manager as appropriate. Sometimes just the warning that there is a technology solution in place is enough for people to adjust behaviors.

[Pradeep Sharma · Accepted solution]

Hi Praneeth,

There are few artifacts on share related to login you may find useful. Search by keyword "Login" and see if any of those meets your req.

ServiceNow Share (May be "Restrict Multiple Browser Sessions" on Share)

Restricting logins from multiple computers/browser sessions