Previously Assigned To

[amacqueen]

I'm looking for a way to display on an incident form the last user an incident was assigned to. I need to do this because we are using a tool to automatically assign incidents to the service desk and if an incident is simply rejected to the service desk there is a high probability it will be assigned to a different member of the team.

TIA

[amacqueen]

Thanks Garrett, perfect for my specific requirement

[Kalaiarasan Pus]

as said above, one of the possible way is to create a new field. But I am always against creating new fields for every new requirement...

I might go for the option of either using metrics table or the history table to do this...

There is trade off of few extra glide queries but I will go with that

[marcguy]

it will be in the activity formatter will it not? so I wouldn't check metrics or add a new field, just get them to look at the activity log

[Kalaiarasan Pus]

yup that would do as well

[amacqueen]

That works for me Mark, should have spotted it.

Many thanks