Hi community,I’m implementing an update set restore process from Azure Blob Storage back into ServiceNow (version Zurich). The goal is that a user submits a request (RITM) and a Flow runs everything server-side:List backup “folders” (Azure blob prefi...
Hi All, I'm really hoping you can help with this as I'm confused as to the issue here. I have a workflow where 1 task is opened immediately and then once that task is complete, 2 more tasks open at the same time. Once both of those tasks are complete...
Hi all,If you’ve completed the CIS-RC - GRC certification in the past 1–2 months, could you please share your experience? I’d really appreciate any tips or strategies that helped you pass on your first attempt.Since this is a challenging exam and I h...
While creating application registry for "Create an OAuth API endpoint for external clients" observed that prefix [Deprecated UI] . If its deprecated, which method we need to use to create an application registry as a Oauth provider (inbound api call...
Hi all,I’m currently using the Email Recommendation skill in ServiceNow Now Assist and have come across an issue when generating AI email responses.When an email template (used for signature/footer) is present, the AI-generated response appears to us...
Hi everyone,I have a variable named manual_address in a variable set on the sc_request table. Its values are stored in the question_answer table.I want to create a report that shows requests where the manual_address variable is set to "Yes".I’m attac...
Hi Everyone, Has anyone worked on the migration from Microsoft Dynamics 365 to ServiceNow, would really need some help for the process of attachment migration from MS Dynamics 365 to ServiceNow. Thanks in advance!!
Hello Community,I’m trying to define a Scheduled Job in ServiceNow that should run every Monday at four specific times:5:00 AM IST10:00 AM IST6:00 PM IST9:00 PM ISTIs there a way to configure such dynamic periodic criteria directly in the Scheduled J...
Hi, I am trying to ignore updates to retired records part of the IntegrationHUB ETL. Is there an easy way to do it? Thanks!
We have a requirement in the Playbook, where user can select multiple choices from the dropdown and then utilize these choices for the further flow movements. I am currently using the Questionnaire activity for this requirement but it doesn't have op...
Issue: Inbound Email Ignored Due to Auto-Generated Headers & Notification SuppressionHi Team,I’m facing an issue with inbound email processing and notification behavior in ServiceNow. Below are the details:ScenarioA client is sending emails from thei...
Hello devs! How do I connect the Now Assist Q&A Genius Results skill to Virtual Agent? There are no clear instructions on how to do it. Do I have to go to VA designer and create a topic block for it? I appreciate any help that you will all give.Thank...
Endpoint Management capabilities in Service Now
Hello Everyone, We are working on a CMDB use case where we want to automatically update the Lifecycle Status of certain CIs to Absent if they are no longer being discovered. For the below 5 CI classes, if a CI has not been discovered in the last 60 ...
Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...
