We have implemented Walkup and have been running it for a couple weeks and ran into an issue where a technician didn't log out at the end of the night and was on PTO the rest of the week. How do you remove a technician from a Kiosk? We tried de-activ...
Hi Everyone We are looking to implement badge reader for ServiceNow Walk-up experienceI've gone through documentations and such but may I ask recommendations for card readers or the apps in between that will read the card and call the service? Any fe...
I've created a transform map with 3 coalesce fields. The student field on the target table is a reference field. The source field value may not have a matching record in the student table. The field map choice action is set to reject if the source ...
I want a Email Script for Scheduled report, when User click on the link it should redirect to the open cases report.
Whenever I try to upload a store application to our on-prem instance, the upload dialog hangs indefinitely and the app isn't uploaded.These problems seem to have started when the download certificate format changed from PEM to BCFKS.I've created a va...
Hi developers, In Yokohama release, new query operation is added called "hierachical queries".I configured it following docs like below image and executed query but it didn't work.Is there anyone who can execute hierachical queries successfully?docs:...
I'm wondering what roles are required to update work notes/state fields on the incident table via REST API. I wasn't able to update these two fields unless I added the ITIL role to my user. Is this required? Any other work arounds?
Hello,I am trying to access an incident, via the REST table API, in the following URL: https://myinstance.service-now.com/api/now/table/incident/28a1975737be8a00375570f543990444 I have created a new user and given the "rest_api_explorer" and "rest_se...
Hello, I have created a new user in order to access the table API using REST calls. However I am not able to get any results, I can authenticate properly but the results returned are always empty (no results). If I add the user to group "Administrato...
if that is feasible through the ATF to automate "CanRead" and "CanContribute" user criteria for Knowledge Article, any way that's a OOTB automated diagnostic.if anyone knows please let me know how we can implement.
Hi,I've created a list-type declarative action for my workspace experience in ServiceNow. I need to access the sys_ids of the selected records within the server-side script, but I'm unsure of the correct method to retrieve them.I've tried incorporati...
Hi experts We have enabled the "Auto Provisioning User" for our Azure Identity Provider which automatically creates users when they log in for the first time. Now we want to set "Locked Out" to "True" for users who have not logged in for 3 months. Af...
Our team has a requirement to develop a floating button (much like the virtual chat) and we've done so after following this pretty simple HTML/CSS tutorial. The button looks great and functions correctly, except that when a user scrolls all the way ...
I want to synch operational_status field between two tables in ServiceNow cmdb_ci_net_gear and cmdb_ci_azure. Name(name) is a common in both table . cmdb_ci_azure is a parent, cmdb_ci_net_gear is a childex. when I change the state (operational_status...
Following to this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715874It have way to configure to enable desktop notifications for Connect Chat in UI16Result will be: Is that available for Sidebar Discussion in Next Expe...
