Hi all, I'm currently a bit helpless about this topic I would have assumed is fairly simple. My first problem is related to the approval record. I just added two html lines, one to show the requested_for which perfectly works out and the second was f...
In FSM Work Order Task, I have a custom field called u_vehicle and it references the Asset table. I want the FSM agent to be able to edit this field when the WO is assigned to them, but this field is greyed-out/non-editable. The ACL on the Asset tabl...
Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...
Hi all, I'm looking for a plan / solution that would allow my users to have the ability of submitting an access request for one or multiple users. I.E., I have five users that need access to the same application, instead of submitting five different...
Dear Community, I have created service catalog form through record producer on incident table to create incident with pre-populated information. What i am trying to achieve is, when an end user load this form URL - https://dev181595.service-now.com/...
Suppose I have created a custom field called 'Component with Issue'. In this field, I want to show the hierarchy of the product models to appear such that the end user can drill down to the actual component in which the issue is present. What is the ...
I am trying to upload update set using Import Update Set from XML functionality. I am selecting XML file, and clicking upload. After that, seeing nothing. Neither I am able to find anywhere this activity in list of Retrieved Update Sets. How to previ...
Greetings all, I'm trying to educate myself on the use of Playbooks within ServiceNow. I have built various Flow Designer solutions in the past. This may seem like a silly question but how do you end a Playbook after a Decision / If condition stateme...
HI,I have a requirement ,I want to autopopulate field values from KB Article which is already published to a new created KB Article such as for example.In a published policy, A KB article is created automatically , Under translated versions , when ...
I requested a new PDI yesterday (dev281093). I logged in using the admin credentials with no issue. I had to do some research to remind myself how to get to the glide records. I went back to the dev instance and within minutes, I was logged out. ...
Is there a way to capture the changes into a particular update set? As I am already aware that with the below script, we can capture the changes in the current update set: var rec = new GlideRecord('sys_script_include');rec.get('3746f334879755503662f...
I want to create Checkbox field and group single field in DOCINTEL , but its complicated i dont understand why do we need to have a reference field to associate with the checkbox field ?Can someone tell me the steps involved ?It was easier to create ...
Hi, I wanted to know if its possible to have a record producer in Playbooks. Currently I have a record producer that populates 3 different tables. Is it possible to do that using playbook? I noticed playbook triggers from record creation/update, ho...
Hey all,I want to know a way to add recipients in the email script. I know cc and bcc words but not sure if "To" also works . I am triggering the notification via an event which will get triggered via an SLA. I am sending the email to filtered user...
I have an interesting situation. I have a flow that is an effort to keep Okta from duplicating user accounts. Here is what I mean. If there is a user named bross (which has a sys_id) then Okta has a "PersonID" that has the Okta unique value added....
