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Resolved! Can I display a UI Action only in Workspace (experience)?

Hello! Does anyone know if there is a condition I can use to only show my UI Action within a Workspace? The problem we have is, we are creating a UX Form Action, connecting it to a UI Action, but this affects the classic UI and the rest of our end-us...

Taylor W by Mega Expert
  • 1836 Views
  • 4 replies
  • 2 helpfuls

Tooltip in service portal

Hi everyone, I want to set tooltip for a catalog item like when I hover on the catalog item then the entire item name should be displayed outside in the hover .How can I achieve this in the service portal  Thanks,P Jyothinath

pjnath77 by Tera Contributor
  • 558 Views
  • 3 replies
  • 0 helpfuls

Multiple Approvers

I have a catalog request item that contains a service type selection. By choosing a service type, multiple approvers are choosen (1 - 3).If muliple approvers are added, when the first one approves the request, the others have no way of knowing that t...

kshaw by Giga Guru
  • 584 Views
  • 3 replies
  • 0 helpfuls

How can I use ServiceNow's FlowAPI to restart a subflow?

 Here is a scenario we are trying to solve for:1. User submits a request for software installation approval using one of the TSS Now record producers available in the Service Catalog.2. Upon submittal, the record producer creates a record in the TRM ...

Dan108 by Tera Contributor
  • 1008 Views
  • 2 replies
  • 1 helpfuls

On-call Escalation on Priority change

Hi All,I'm new to On-Call scheduled implementation. I'm using OOB default escalation workflow. My trigger rule is on P1 P2 tickets. when i create a P1/P2 incident escalation workflow will start but in between if i change the Priority to(P3/P4) i stil...

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Resolved! SNOW Mobile App Security

Hi All, As a security measure, we want the below 2 things for mobile app(SNOW). 1. The user should not be able to copy/paste date to/from servicenow app to external content. 2. Taking screenshot should be disabled for the app. Has anybody done anythi...

mdsh by Giga Contributor
  • 1807 Views
  • 8 replies
  • 1 helpfuls

Time Sheet Portal Config

I am trying to change the category associated with tickets. For example, when you select add a time sheet on a SCTASK in the portal, it creates an entry and automatically assigns it to the "Task work" category. We would like to change this to a custo...

Equivalent Switch alternative in Flow

Hi everyone Ineed to create a catalog task in Flow designer in that catalog task there is a variable number of admin 1 to 5 depending how many number the user choose need to create N number of tasks with short description Admin "N" and assignment gro...

MalikB by Tera Contributor
  • 175 Views
  • 1 replies
  • 0 helpfuls

Virtual agent in Microsoft Teams

Hi all,I have a use case where I have to integrate the Virtual Agent with the Microsoft teams that I have done .I am stuck here in the dynamic language translation.When one user from china ( types in Chinese ) than the other user who is the receiver ...