Hello all.I have a question regarding the preview screen for the "Document ID" field on the Approval table (sysapproval_approver). Is it possible to specify a particular view for the preview screen that appears when hovering over or clicking the refe...
Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...
How to configure this header in the form in workspace highlighted in below screenshot.
Hello Community,I am trying to understand the CMDB class "Initiator Group" (cmdb_ci_initiator_group). I can see records being populated in this table through storage discovery, but I have not been able to find detailed ServiceNow documentation explai...
Hello All, I am trying to implement (Advanced Work Assignment)AWA for HR case assignment. But I can see that Agent capacity is getting refreshed every 5 mins to 0 automatically and the work items in the queue are assigned to the Agent is already at m...
I'm looking for GitHubActionsApiUtils() and its function, getWorkflowContent(), to troubleshoot an issue with a malformed URL that it's generating in an integration with GitHub. The script and function are referenced in a Flow Action called 'GitHub ...
Enable the ServiceNow Option to allow me to wait and export more than 10K records. I used to get an option earlier when I was trying to download more than 10K records from SNOW to either wait and Mail It. But now it does not ask me the same. Please ...
Team,I am encountering cross-scope access errors when opening Engagement Memo records in Advanced Audit.Error messages:Access to api '(sn_audit_advanced_engagement_memo.sn_audit_engagement)' from scope 'sn_audit' has been refused due to the API's cr...
Hi all, I need to add Due date field in Portal. I want it after caller and priority. Is that feasible? for both RITM and Incident.
Hello All,We have created number of Date Range interactive filters that work perfectly following below directions that uses widget and jelly code.https://www.servicenow.com/community/platform-analytics-forum/how-to-create-a-date-range-interactive-fi...
Hi Experts, I’m trying to enhance my notification setup by adding MVRS (Multi-Value Record Set) details to the notification sent to assignees, specifically when a task is assigned to a group. The goal is to ensure that assignees can clearly see the r...
Hi Experts, I’m currently working in Service Operations Workspace and would like to print a task record while acting as a fulfiller. The requirement is to generate a clean, printable version of the task record (details tabs) directly from the workspa...
Hello everyone, Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error MessageScan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan...
Hello everyone,We currently have a public survey that has been in use for some time. A new requirement has come up: the survey now needs to be sent automatically based on a specific trigger.Relevant Tables:pm_projectpm_project_taskpm_m2m_project_stak...
When the affected user reopens the INC by themselves, two "additional comments" of type "Reopened by caller with comment" one with the correct reason and one more empty comment is logged into the ticket and the notification for "Your IT Support Ticke...
