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Domain Separation Learning Suggestion

Hello everyone,I am starting to learn about domain separation from scratch. If anyone here has prior experience working with domain separation, I would really appreciate it if you could share any useful learning resources—such as YouTube videos, docu...

Kavushick p by Tera Contributor
  • 604 Views
  • 3 replies
  • 3 helpfuls

workaround for custom table creation

There is data in an xl sheet containing branch information. Currently, the support team is manually entering this data by referring to the Excel sheet. The business wants to automate this process. What is the best solution without creating a custom t...

Community Alums by Community Alums  
  • 542 Views
  • 3 replies
  • 0 helpfuls

How to display a pop-up confirmation

I want to Display a pop-up confirmation with YES or NO  when the HR Service is ‘Hire’ and state changes to close complete without using a UI Action in Workspace. Please help me here.@Ankur Bawiskar @Ravi Gaurav @Jaspal Singh4 @Ravi Chandra_K @Dr Atul...

Harsha38 by Tera Guru
  • 1077 Views
  • 7 replies
  • 0 helpfuls

Add 'Create Request' Option in Service Operation Workspace

How can I adjust this code and add an option 'Create Request', when the user will choose this option he will be redirect to the instance url (should be dynamic) + esc?id=sc_category, for example: https://servicenow/esc?id=sc_categoryThe user should h...

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Alon Grod by Tera Expert
  • 2345 Views
  • 5 replies
  • 2 helpfuls

How do I limit visibility of sidebar component

I've created a page collection and added it to the sidebar of my workspace.  The data in the page collection should only be displayed if the record comes from the SC_TASK table.  How can I control visibility for one specific icon?  I want the others ...

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gjz by Mega Sage
  • 848 Views
  • 3 replies
  • 1 helpfuls

Learning Plans broken file links

I've been assigned to complete the Create an App and Data Model module, but the file downloads lead to links to a blank webpage. https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/citizen_developer/app_store_learnv2_aescreate...

春希若 by Kilo Contributor
  • 984 Views
  • 2 replies
  • 2 helpfuls

problem records in Australia

HiI'm not able to see problem records In Australia release even though i'm having admin role and there is no new button for creating new problem records.any reason

Vedavalli by Mega Sage
  • 799 Views
  • 7 replies
  • 0 helpfuls

Next action button not available

Hi, Sometimes, when i try to open service request modules, there is no next action button available into service portal form. below is the url which is loaded.sp?id=sc_cat_item&sys_id=ccb9ebbf1b897b80c9307510cd4bcb7f&table=sc_cat_item&searchTerm=new%...

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Deepa12 by Tera Contributor
  • 419 Views
  • 4 replies
  • 0 helpfuls

On-call group for managers on duty

Hi everyone I created a bunch of schedules in on-call scheduling which works perfect. What I need to create now is a schedule for all managers on duty. They rotate like the rest of the people, but they do not handle tickets. So it is basically just t...

How to configure + (add new) button in workspace

Hi All,How to configure + (add new) button in SOW workspace. I have a requirement where add new interaction should be visible for ABC audience and as OOB I could see new incident, new change request and that should not be visible for the same ABC aud...

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Kiruthika J by Tera Contributor
  • 1529 Views
  • 3 replies
  • 1 helpfuls