Hi, The Incidents gets created from alerts. So when the Alert "severity" is set to "Major", the incident "Impact" will be set to "1 - High" and "Urgency" will be set to "2-Medium".
For a specific "Alert Source" and if the short description contains "API", the alert is getting set to P3.
I have checked - Event Rules, Business Rules(Incident), Client Scripts(Incident), Business Rules(Alert), Dictionary Overrides, Priority Lookups, and in none of the customization, there is no condition which is set as above.
What else can i check for this issue? This issue is not happening for Other Alert sources and other Short description for the same source.
Any inputs would be greatly appreciated.
