Priority lookup for Incident isnt working

[saahilkumar]

Hi All,

The priority lookup for incident table isn't working, any suggestion why...

The   data lookup definition for Incident as below

Thanks in advance

[reginabautista]

There must be a UI policy or ACL that's causing this. I would check both..

[saahilkumar]

Thanks Regina, I checked UI Policy and ACL, but they aren't causing any intended change.

I had included the Priority matrix for Request Item table(sc_req_item),   I suspect this could be the reason for the Incidents priority not being working. But do not how the change could have affected the priority matrix for incident table

Thanks in advance

[Rajshekhar Pau1]

Hello Sahil,

Could you please check for any client script on the incident table which may be causing a restriction on the Priority to get change?

Hope this helps.

Please hit Like or mark Helpful or Correct based on the impact.

Thanks,

Rajshekhar Paul

[Karthik Reddy T]

Hello Saahil,

Have you verified or changes the Priority look up rules?

[saahilkumar]

Hi Karthik,

I verified the Priority look up rules, they remain intact and haven't been modified/updated in the recent past.

Thanks in advance