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priority not changed according to impact and urgency on incident table

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ankit_gupta1
Tera Expert

‎08-02-2016 06:05 AM

on my instance priority not getting changed on the basis of impact+urgency its by default showing 4-Low

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Chuck Tomasi
Tera Patron

‎08-02-2016 06:10 AM

Hi Ankit,



I'm going to assume you are using data lookup definitions, and that you have a record that looks like the following below:


find_real_file.png



Data Lookup and Record Matching Support - ServiceNow Wiki



Have you used the field watcher to see if anything is happening to the priority field?



Field Watcher - ServiceNow Wiki


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Chuck Tomasi
Tera Patron
In response to ankit_gupta1

‎08-02-2016 06:23 AM

Glad you got it taken care of. Thank you for following up.


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ankit_gupta1
Tera Expert
In response to Chuck Tomasi

‎08-02-2016 06:28 AM

OnSubmit I have to create field read only



please also solve this query


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