priority not changed according to impact and urgency on incident table

ankit_gupta1 · ‎08-02-2016

on my instance priority not getting changed on the basis of impact+urgency its by default showing 4-Low

Chuck Tomasi · ‎08-02-2016

Hi Ankit,

I'm going to assume you are using data lookup definitions, and that you have a record that looks like the following below:

Have you used the field watcher to see if anything is happening to the priority field?

Chuck Tomasi · ‎08-02-2016

Glad you got it taken care of. Thank you for following up.

ankit_gupta1 · ‎08-02-2016

please also solve this query