Priority of the incident needs to be set to 4 upon submission of the incident from the catalog item

[Kamidi Saivinay]

Hi,

The requirement is when an incident is submitted from the Catalog item. The priority of it should be 4 on the incident form. Tried with current.priority = 4 on the record producer script and overided the dictionary entry for priority to 4.

But its not working.

Note: There is no incident variable on the catalog form.

Any help much appreciated!

Thank you in advance

[Slava Savitsky]

Priority in incidents is determined by the combination of Impact and Urgency. This logic is configured in priority lookup rules. In your script, try also setting impact and urgency values that correspond to priority 4.