Privileged Access

[shivaadapa]

what does it mean Privileged Access ? how can we know users with high and low Privileged Access?

[Anand Kumar P · Accepted solution]

Hi @shivaadapa ,

Privileged access means how much power someone has in a system. In ServiceNow, high privileged users (e.g., administrators) can control everything, while low privileged users (e.g., regular employees with role snc_internal and snc_external roles) have limited control.

Example:

• High Privileged: ServiceNow administrators can configure the entire system.
• Low Privileged: Regular employees with snc_internal and snc_external roles only submit and track their own IT requests.
  

  Please mark it as solution proposed and helpful if it serves your purpose.
  

  Thanks,

  Anand