Automatically prioritizing the VIP user incidents as P3. How to do this please provide complete step

[nameisnani]

Hi Team , 

can anyone please help me on this requirment 

Automatically prioritizing the VIP user incidents as P3. How to do this please provide complete steps.

Please provide testing screenshots .

Thanks,

[Dr Atul G- LNG]

Hi @nameisnani 

There are many ways to approach this, such as UI policies, client scripts, or assignment rules. Just a reminder—don't set the priority directly. Instead, focus on setting the impact and urgency, and the priority will be determined automatically.

You can create a data lookup to check if the user is VIP, and if so, set both impact and urgency to 2. This will automatically adjust the priority.

Try with UI policy which is also a low code. 

https://youtu.be/HJXm40VKrLA

[nameisnani]

hi @Dr Atul G- LNG 

could you please provide me the screenshots of configuration 

[Dr Atul G- LNG]

Hi @nameisnani 

Check this UI policy

Try like this and you will learn too.

[Ankur Bawiskar]

@nameisnani 

If you are saying if the caller of INC is VIP then the Priority should be P3 then you can use before insert business rule on incident table

Like this

If my response helped please mark it correct and close the thread so that it benefits future readers.